Quick Answer: If your meal plan is not loading, it usually means the registration process wasn’t fully completed or there’s a temporary browser issue.
🧭 If you stopped during the sign up
If you closed the page during sign-up after payment was made, check your email inbox.
You should have received an email that lets you continue registration exactly where you stopped.
When you return:
If you see optional features (Shopping List, Premium, Workouts), you’re on the correct page
If you don’t want them, scroll to the bottom and decline or click X at the top (for unique offers)
You’ll then be guided to:
Create your password
Complete the final questionnaire
After that, your meal plan will appear
🌐 If you finished sign up but can’t access your plan
Try the following:
Clear your browser cache and cookies
Try to open your account in a different browser
This usually fixes temporary access issues.
❗ “User with this email doesn’t exist”
If you see this message but payment was made and you already set the password and even accessed the plan, most likely:
An incorrect email address was entered during sign-up
💡 Tip: To get back into your account, please send Support your payment PDF and the payer’s full name (if paid by other person). This helps us find your account and restore your access quickly.
🤔 Still have questions?
We're here to help! Start a chat with us or send an email to [email protected]