Quick Answer: Payment issues on our application are handled automatically by the system, even if you don’t see an error message.
🚫 Blocked card or Insufficient funds
If your card is blocked or there are not enough funds at the time of a recurring payment:
No error is shown in your account and the subscription remains active
The system retries the payment the next day
After several failed attempts, the charge will be split into smaller amounts
After reaching 35 failed attempts, the system will suspend the subscription
If payment still fails after 65 days:
A debt is recorded in the system
First debt collection attempt happens after 45 days
Second attempt happens after another 45 days
❗️ If your card is later unblocked or funded:
The system automatically collects the recorded debt
Your subscription continues if it was not canceled yet.
📅 Expired card
If your card expires, what happens depends on whether the card is renewed or replaced.
✅ Renewed card
If the card is renewed under the same bank account, you don’t need to do anything.
The updated card information is received automatically and applied to your account.
❌ Not renewed card
If the expired card is not renewed or the new card is linked to a different bank account, the blocked card scenario applies.
This means you’ll need to contact us to remove the old card so you can add a new one after your current subscription expires.
❗️ At the moment, cards cannot be updated directly in your account.
🔄 How to change a payment method
You can only switch to a different payment method type (for example, PayPal → card or card → PayPal).
❗️ If your card is expiring soon and will not be renewed under the same bank account, please contact our Support Team.
We’ll remove the old payment method so you can add a new one afterward.
🤔 Still have questions?
We're here to help! Start a chat with us or send an email to [email protected]