Quick Answer: You’re always in control of how you follow your plan. You can cancel or pause it (once per account) and adjust it afterwards.
⏯️ Short break (<30 days)
If you can’t follow the plan for a short period, you can:
Pause your plan for up to 30 days (available once)
Resume it later — your plan will be updated automatically
❗️ If you don’t renew the paused plan, it will renew automatically after 30 days.
🚫 Additional features do not pause and will still be charged unless canceled.
💤 Longer break (>30 days)
If you don’t plan to follow the program for more than a month, we recommend canceling your subscription(s).
❗️ Make sure to cancel all additional features separately, as their subscriptions are not canceled together with the main plan, since they can be used independently of the nutrition plan.
🩺 Health-related reasons
If you need to pause or stop your plan due to health concerns:
Consult your doctor to confirm whether a Keto diet is safe and suitable for your condition, or
Contact our Nutrition Specialists via the Chat feature (if included in your plan), or
Reach out to our Support Team and provide details about your health condition.
Based on the information you share:
If the plan can be safely adjusted, we will adapt it to your needs.
If the plan cannot be followed, we will assist you with subscription cancellation.
🤔 Still have questions?
We're here to help! Start a chat with us or send an email to [email protected]