Quick Answer: The Nutrition Specialist chat is a paid, monthly subscription feature. Once active, all conversations stay in one place. Replies usually arrive within 2 hours (notifications are not available yet).
You can open the chat and write your first message even without the subscription to see how it works. Messages will not be sent and replies will not appear until the subscription is confirmed.
💬 Access the Chat
Log in at https://my.ketogo.app
Click Chat icon
(middle of the main menu — top on desktop, bottom on mobile)Type your message at the bottom of the chat
(be specific and include relevant details)Click sending icon
or press Enter
❗️Please use the chat for questions related to your plan or health so our Nutrition Specialist can help you effectively.
Messages are not limited.
🤔 Still have questions?
We're here to help! Start a chat with us or send an email to [email protected]