Quick Answer: All subscription cancellations can be performed directly within the Profile section of your account.
⚠️ Important: Every KetoGo.app service is managed individually. Canceling one subscription does not automatically cancel other active add-ons. To ensure all billing stops, you must cancel each service separately.
💡 Tip: We recommend canceling your add-ons first, then canceling your Basic Weight Loss Plan last.
This guide walks you through canceling each one step by step, so nothing is missed.
💎 Premium Plan Cancelation
Show step-by-step instructions
Show step-by-step instructions
Log in at https://my.ketogo.app/
Go to Profile
(top menu on desktop, bottom menu on mobile)Scroll to Your Premium → select LEARN MORE
Select DELETE
Confirm with OK
✅ Subscription remains active until period ends
❌ No cancelation confirmation email sent
🛒 Shopping List Cancelation
Show step-by-step instructions
Show step-by-step instructions
Log in at https://my.ketogo.app/
Go to Profile
(top menu on desktop, bottom menu on mobile)Scroll to Your Shopping List → select LEARN MORE
Select DELETE
Confirm with OK
✅ Subscription remains active until period ends
❌ No cancelation confirmation email sent
🧑⚕️ Personal Nutritionist Chat Cancelation
Show step-by-step instructions
Show step-by-step instructions
Log in at https://my.ketogo.app/
Go to Profile
(top menu on desktop, bottom menu on mobile)Scroll to Personal Nutritionist Chat → select EDIT
Select DELETE
Confirm with OK
✅ Subscription remains active until period ends
❌ No cancelation confirmation email sent
🏋️ Home Workout Plan Cancelation
Show step-by-step instructions
Show step-by-step instructions
Log in at https://my.ketogo.app/
Go to Profile
(top menu on desktop, bottom menu on mobile)Scroll to Home Workouts → select LEARN MORE
Scroll down and select CANCEL ANYWAY
Decline offers by selecting CANCEL HOME WORKOUTS
Select a reason → CANCEL WORKOUTS
✅ Subscription remains active until period ends
❌ No cancelation confirmation email sent
💳 Essential Billing Policies
Automatic Renewal: All subscriptions renew automatically unless you cancel at least 48 hours before the next renewal date.
Non-Refundable Payments: Please note that recurring payments and subscription fees are not refundable.
🤔 Still have questions?
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