Quick Answer: Refund eligibility depends on when you contact us, how your account was used, and the type of payment.
Some payments are refundable under specific conditions, while others are not refundable.
⚠️ Important to Know
⚠️ Refunds are reviewed case by case. Not all payments qualify for a refund.
✅ When a Refund Is Possible
🔄 Partial Refund (Initial Payment)
We may offer a partial refund if:
You contact us within 14 days of your first payment
Your account has almost no activity or no activity at all
🥑 Full Refund – No Results (Money-Back Policy)
We may review a full refund if:
You contact us within 30 days of your first payment and you followed the program:
10 days in a row (standard plans)
4 days in a row (7-day trial)
You provide proof of following the plan (marked all meals in the application)
You saw no results
❗ Full Refund – Special Cases
We issue a full refund if:
Your native language is not presented in the platform
You reported a faulty service and provided proof
A nutrition specialist or the system confirms you cannot follow the plan for health reasons
(valid only within 14 days after registration)A duplicate payment happened due to a payment error
🍫 Keto Bar Subscription Refunds
We issue a full refund if:
The product cannot be delivered to your country
The product was not delivered
No delivery address was provided
The product was returned unopened and undamaged
🚫 Non-Refundable Payments
The following payments are not refundable:
Recurring subscription payments
Trial payments (if the trial period is shorter than 30 days)
🔎 Exception: trial payments may be reviewed under the Money-Back Policy above.
📩 How to Request a Refund
Contact our support team from your registered email and include:
The reason for your request
Screenshots or other type of proof (if applicable)
🤔 Still have questions?
We're here to help! Start a chat with us or send an email to [email protected]